Terms and Conditions

Last Updated: February 24, 2025

Welcome to Drive Edge Dispatch LLC! These Terms and Conditions (“Terms”) govern your use of our services and website (www.driveedgedispatch.com). By accessing or using our services, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our services.

1. DEFINITIONS

  • Company: Refers to Drive Edge Dispatch LLC, including its employees, contractors, and affiliates.
  • Client: Refers to any truck carrier, owner-operator, or company utilizing our dispatching services.
  • Services: Includes truck dispatching, load booking, administrative support, invoicing assistance, compliance management, and other related services offered by Drive Edge Dispatch LLC.
  • Third-Party Providers: Refers to freight brokers, shippers, factoring companies, and other service providers we may engage with on behalf of the Client.
  • Agreement: Refers to any signed contract, email or engagement between Drive Edge Dispatch LLC and the Client outlining service terms.

2. SERVICES PROVIDED

Drive Edge Dispatch LLC acts as an independent dispatch service provider, assisting Clients with:

  • Finding and booking freight loads.
  • Handling rate negotiations with brokers and shippers.
  • Providing administrative support such as invoicing and document submission.
  • Assisting with compliance documentation, including insurance and carrier authority verification.
  • Offering dispatcher services to optimize load selection and efficiency.

Our services do not establish an employer-employee relationship, nor do we assume liability for transportation operations. The Client maintains full operational control over their trucking business.

3. CLIENT RESPONSIBILITIES

By using our services, Clients agree to:

  • Maintain active operating authority and insurance as required by FMCSA and applicable regulations.
  • Ensure compliance with all federal, state, and local trucking laws.
  • Provide accurate and updated documentation for load booking and dispatching.
  • Maintain timely communication with our dispatchers and brokers.
  • Accept or reject loads at their sole discretion but must notify dispatchers promptly.
  • Ensure their trucks and drivers comply with all Department of Transportation (DOT) requirements.
  • Assume full responsibility for the safe transportation and delivery of loads.

Failure to comply may result in service suspension or termination.

4. PAYMENT TERMS

  • Clients agree to pay the dispatching service fees as per the agreed rates and terms outlined in the service agreement.
  • Payment methods include ACH, wire transfer, credit card, or other methods mutually agreed upon.
  • Payments are due within the timeframe specified in the agreement, typically within 7 days of invoice issuance.
  • Late payments may incur penalties or service suspension until the outstanding balance is settled.


5. LIMITATION OF LIABILITY

Drive Edge Dispatch LLC is not liable for:

  • Cargo loss, damage, or delays.
  • Accidents, citations, or regulatory violations.
  • Third-party broker or shipper disputes.
  • Loss of income due to load cancellations, broker insolvency, or other external factors.
  • Any indirect, incidental, or consequential damages arising from the use of our services.

Clients acknowledge that they bear full responsibility for their trucking operations, regulatory compliance, and financial obligations.

6. SERVICE TERMINATION

We reserve the right to terminate services under the following conditions:

  • Non-payment of service fees.
  • Breach of these Terms or applicable laws.
  • Misrepresentation or fraudulent activities.
  • Any conduct that harms our business reputation or operational integrity.
  • Repeated failure to communicate effectively with our dispatch team.

Clients may also terminate services with a prior notice as per the service agreement. Any outstanding payments must be settled before termination.

7. CONFIDENTIALITY & DATA PROTECTION

  • We respect your privacy and take appropriate measures to protect your data.
  • Any sensitive information shared with us for dispatching purposes will be handled with confidentiality.
  • We do not sell or share Client data with unauthorized third parties.
  • Client information may be shared with brokers, shippers, and factoring companies only as necessary for service fulfillment.

For details, please refer to our Privacy Policy.

8. DISPUTE RESOLUTION

In case of disputes, Clients agree to:

  • First attempt to resolve issues through direct negotiation.
  • Legal proceedings shall be governed by applicable laws of the United States.
  • Any claims or disputes must be brought within one (1) month from the date of the event giving rise to the claim.

9. FORCE MAJEURE

Drive Edge Dispatch LLC is not responsible for delays, failures, or service interruptions caused by events beyond our reasonable control, including but not limited to natural disasters, government actions, network failures, labor strikes, or supply chain disruptions.

10. MODIFICATIONS TO TERMS

We reserve the right to update or modify these Terms at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the revised Terms.

11. CONTACT INFORMATION

For any questions regarding these Terms, please contact us at:

Drive Edge Dispatch LLC
Email: contact@driveedgedispatch.com
Phone: (512) 890-7849
Website: www.driveedgedispatch.com

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.